Union Food and Consumer Affairs Minister Pralhad Joshi Shared an X post criticizing Uber’s “Advance Tip” feature for fast riding services. He labeled it “immoral and exploiting” and shared that the Central Consumer Protection Authority (CCPA) has issued a notice to the company in this regard.
The practice of ‘advance tip’ is related to depth. Forcing or naked users to pay a tip beforehand, is immoral and exploitative for rapid service. Such action comes under improper trade practices. The tip is given as praise, as not correct after service, as not correct, as “the minister wrote.
“Taking cognizance of this, I asked CCPA to see it and today CCPA has issued a notice. Uber In this regard, seeking clarification from the platform, “Joshi continued, adding,” fairness, transparency and accountability must be retained in all customer interactions. ,
Take a look at the post here:
How did social media react?
The move inspired mixed responses from social media users. While some appreciated it, some questioned what action will be taken against other ride–hiling services after similar practices.
One person said, “This is now being done by everyone. Rapido is also doing.” Another asked, “What about Ola?”
A third comment, “fully agrees, this is an immoral practice.” One fourth wrote, “Great work, this is not a good practice. With this tip system, it will become a bid system, exploit customers.”
What will happen next?
according to a Report By Live Mint, a senior CCPA official said the organization is unsatisfactory to Uber’s response to the matter if the organization would take further action. The report claimed that Uber may face punishment or there may be an order to return the facility.
Consumer Rights Group Slam Practice:
Eshim Sanyal, CEO of Consumer Protection Group Consumer Voice, told Live Mint, “This distorts the voluntary nature of tipping and can be forced to force the amount. Platforms should clearly differentiate between service fee and alternative tips,” Consumer Protection Group Consumor Consumor Voice’s CEO Ech Sanyal told Live Mint.
“Such immoral trading practices violate the Consumer Protection Act and Warrant Strict legal action,” Shub Kub Kub Kub, partner of the PreSept-Lo offices, told the outlet. “Companies should maintain transparency and fairness in all consumer behavior, and any attempt to exploit customers under the guise of service is uncertain.” Shubhay said.
