Best Alternatives to Salesforce 2024 | CRM Competitors (2024)

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The best Salesforce alternative is HubSpot, offering a similarly scalable platform with lots of features and impressive analytics. In fact, our research found that HubSpot is one of the best CRMs for small businesses thanks to its robust free plan, something Salesforce does not have.

Salesforce is the most popular CRM in the world by a staggering margin, accounting for one third of CRM market share around the world. The platform is well known for its in-depth reporting dashboards and helpful tools for sales, marketing, and customer service organizations. It’s not perfect, though, with a high price tag, no free plan, and a complicated interface, which is why we’ve collected some alternatives to Salesforce for you to choose from.

In this guide, we’ll examine the merits of all the best Salesforce alternatives, helping you to decide which is the right CRM solution for your business, whether it be for marketing, sales, or customer service. Here are our top picks:

Best Salesforce Alternatives Overview

  • HubSpot is a far better choice for marketing than any other CRM including Salesforce.
  • SugarCRM offers a great budget option,although it seriously lacks when it comes to customer service.
  • Freshworks CRMhas a genuinely goodfree tier (something Salesforce can’t offer).
  • Microsoft Dynamics 365 is a pretty expensiveoption butoffers great integration with other Microsoft products.
  • Zoho CRM is the best CRM for small businesses, offering low-cost plans and a free plan to get started fast.

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In this guide:

  • Top Alternatives to Salesforce
  • Free Salesforce Alternatives
  • What to Look For in a Salesforce CRM Alternative
  • How We Rate CRM
  • Verdict: What Is the Best Salesforce Alternative?
  • Frequently Asked Questions

Top Alternatives to Salesforce

Choosing a CRM platform is all about finding the right fit – something that offers the features you need, and the customizability every business requires. Our advice is to always seek out a personalized quote for the needs and scale of your business – and you can do this using our simple, free CRM quote finding tool. That way, you can make sure you’re investing in a CRM solution that’s fit for your purposes and budget.

So, with all these great Salesforce competitors on the market, would we ward you off choosing Salesforce entirely? No chance – Salesforce is a market leader for good reason, and between best-in-class features and some surprisingly competitive tailored pricing plans there are plenty of reasons to opt for Salesforce.

Check out our in-depth Salesforce review for more information

0 out of 0

Best for

Starting price

Most expensive plan

Free plan

Free trial

Verdict

SPONSORED

Salesforce

HubSpot

SugarCRM

Freshsales CRM

Microsoft Dynamics 365

Zoho CRM

In-depth analytics

Scalability

Customizability

Free plan

Microsoft users

Small businesses

$25/user/month

$15/user/month

$49/user/month

$9/user/month

$50/user/month

$14/user/month

$330/user/month

$150/user/month(min. 10 users)

$1,000/month

$59//user/month

$1,500/user/month

$52/user/month

30 days

Unlimited

7 days

21 days

30 days

30 days

An incredibly popular and customizable CRM for all businesses, with excellent communication tools

An easy-to-use and highly scalable platform ideal for growing businesses, with an excellent free plan.

A great all-round CRM with a great, easy to understand dashboard

A highly intuitive CRM that is packed with plenty of features and even has a free plan option

A robust CRM platform that embeds brilliantly with Microsoft products

An attractive option, with lots of features for a low price

Find out how much CRM software could cost your business Get CRM Quotes

HubSpot CRM

The key appeal of HubSpot is also its biggest differentiation from Salesforce: it starts by offering the basic HubSpot CRM for free, with virtually no limits on users or features for the basic CRM for following up on leads, opportunities, and tracking your customer database.

On top of that, our team found that the HubSpot interface is decidedly easy to use, while still offering robust functionality, including a dashboard with an at-a-glance view for all ongoing deals. It also integrates with Gmail and Outlook to easily pull in email data, for better visibility of customer interactions within your organization.

HubSpot Features

For any business that needs to go beyond the basic CRM, HubSpot offers additional CRM-related platforms called “hubs” for one-to-one marketing, sales, and customer service. All of these hubs have free tiers; however, the added features that most businesses would want requires a monthly subscription.

Even better, our researchers noted that the platform has a laser focus on customer engagement and was clearly designed by experts that know exactly what kind of data you need and what kind of tasks it can help with.

0 out of 0

Starting price

Most expensive plan

Free plan

Free trial

Verdict

HubSpot Sales Hub

HubSpot Marketing Hub

Hubspot Service Hub

$15/user/month

$15/user/month

$15/user/month

$150/user/month

$3,600/month

$130/user/month

A scalable tool that’s perfect for managing contracts and payments

The best option for businesses looking to scale

A solid option with good functionality, but others do it cheaper

Get started with HubSpot for your business today Get started free

HubSpot Pricing

HubSpot pricing varies pretty dramatically based on which hubs you’re interested in taking advantage of, with each adhering to three pricing plans: Starter, Professional, and Enterprise. If you’re interested in marketing, sales, and service hubs, the price is going to be pretty hefty, particularly for the enterprise-level plans. That’s the benefit of HubSpot, though: you can mix and match depending on your needs to save a bit of money.

Check out our guide HubSpot pricing for more information

Best Alternatives to Salesforce 2024 | CRM Competitors (10)

The reporting dashboard on HubSpot
Image: Tech.co testing

Why HubSpot Is a Good Salesforce Alternative

HubSpot is a better alternative to Salesforce because of the marketing features available. In fact, HubSpot is the best CRM for marketing features, according to our research. HubSpot’s marketing hub offers ad management and retargeting, conversational chatbots, and landing pages, and that’s all found in the Starter plan. Simply put, if you’re looking for a CRM with marketing capabilities, HubSpot is your absolute best bet.

Additionally, we’ve found the intro walkthrough in HubSpot to be super intuitive and helpful, making it perfect for anyone that has no experience with CRM software. The only drawback is that, during our testing, the software lagged, and we lost the intro walkthrough, which made the experience much more difficult.

Still, the biggest improvement is that HubSpot offers a free plan, which Salesforce doesn’t. Even better, HubSpot offers a better free plan than other free plans on this list, like Zoho CRM. It offers significantly more functionality across sales, marketing, and customer service, with Zoho CRM offering the most basic options compared to HubSpot’s surprisingly advanced free offerings.

See our full HubSpot vs Salesforce guide here

Freshworks CRM

Freshworks is the umbrella under which Freshsales, Freshmarketer, and Freshdesk operate under. These offerings are typically a bit more affordable than your average CRM and offers enough features to get you through. Our researchers found the UI to be highly intuitive, with a powerful feature set including AI-based lead scoring, which can help you decide which customers are prime for a sale and which ones need a bit more massaging to get to conversion.

Freshworks CRM Features

At these prices, it’s understandable that Freshworks doesn’t have all the features of a Salesforce or a HubSpot, particularly when it comes to data visualization and analytics. However, at this price, it offers quite a lot of features, especially those that are used to engage new customers online. Simply put, if you’re trying to save a bit of money without sacrificing a lot, Freshworks is a great place to start.

Our researchers found that Freshworks was particularly good for email marketing, offering a quick and easy setup process that makes scheduling campaigns easy. You do have to make your own templates, but once they’re created, you can send out emails in a flash.

Freshworks CRM Pricing

Freshworks CRM offers three different pricing plans across its many offerings: Growth, Pro and Enterprise. You’ll also get access to a free plan across the board, allowing you unlimited users with obviously stripped-down functionality compared to the paid plans. Still, it’s a great way to test out the software before making a financial commitment.

Check out our guide to Freshdesk pricingfor more information

Best Alternatives to Salesforce 2024 | CRM Competitors (11)

The Freshworks automation builder in action
Image: Tech.co testing

Why Freshworks CRM is a Good Salesforce Alternative

It’s got to be the price on this one. Freshworks is infinitely less expensive than Salesforce, as well as other options on this list like HubSpot, even when it comes to infamously expensive marketing plans. In fact, on average Freshworks plans are nearly ten times less expensive than their Salesforce counterparts, making it a good to budget option that doesn’t sacrifice too much.

Microsoft Dynamics

Microsoft’s newest mission is to bring its software to every platform with seamless integration between its various products, and the company’s CRM, Microsoft Dynamics, is no exception. If your company already lives and breathes the Microsoft platform, with products such as Office 365 and Outlook for email, then the Dynamics CRM can make a lot of sense. Dynamics is also a good platform if you’ve been wanting to try out Microsoft HoloLens as a business tool, since it integrates with that as well. According to our researchers, Dynamics feels very much like a tool that is ideal for large enterprises and active medium-sized businesses but may be overkill for smaller companies.

Microsoft Dynamics Features

Microsoft offers some unique tools that go beyond the CRM within the Dynamics umbrella of services. These include platforms for finance, operations, and talent recruiting, as well as services we’ve seen elsewhere, such as customer service and marketing platforms. It’s incredibly robust as far as features are concerned, which is why it’s such a great option.

Microsoft Dynamics Pricing

The Microsoft Dynamics pricing scheme is certainly different than what you might be used to. Like HubSpot, it offers a wide range of specific options, so that you can mix and match exactly what you’re looking for. It can get pretty expensive if you’re looking to add every piece of it, which includes field service, customer service, marketing, sales, finances, operations, commerce, and human resources, but hopefully you’re only looking for a few of these.

Best Alternatives to Salesforce 2024 | CRM Competitors (12)

The interactive home dashboard for Microsoft Dynamics
Image: Tech.co testing

Why Microsoft Dynamics Is a Good Salesforce Alternative

Microsoft Dynamics is similarly robust when it comes to comparisons with Salesforce, but the biggest edge it has over everyone’s favorite CRM is that it’s from Microsoft. This means that it integrates flawlessly with Office, Outlook, and many other Microsoft systems. So if your company is already set up with Microsoft, then the Dynamics platform is the way to go.

Along with all that, Microsoft Dynamics allows for seamless integration with other Microsoft services like Teams and Outlook. And while options like Zoho CRM and Pipedrive offer similar integrations through third-party services, you really can’t beat the original when it comes to functionality.

Interested in Microsoft Dynamics? Head to our Microsoft Dynamics review

SugarCRM

SugarCRM isn’t the biggest name in the business, but it prides itself on being able to hang with the big boys. Our researchers found it to be a simple, easy to understand interface, with deep customization options — making it incredibly flexible and adaptable. Sugar also has no hidden fees, offering three standard pricing plans ranging from $40 to $150 per user, per month, each providing a different service: Sugar Sell, Sugar Market, and Sugar Serve.

SugarCRM Features

SugarCRM has a range of tools to facilitate collaboration between different business functions and works seamlessly across mobiles and tablets making it great for mobile workers. SugarCRM is easy to integrate with your existing IT infrastructure, offering SaaS and on-premises installations.

0 out of 0

Starting price

Free plan

Free trial

Verdict

Sugar Sell

Sugar Market

Sugar Serve

$19/user/month

$1,000/month

$80/user/month

7 days

A reasonably priced platform offering solid customization options

A good budget option for covering multiple marketing channels

A weak offering with few native service channels available

Compare CRM prices for your business now Get Quotes

SugarCRM Pricing

SugarCRM’s pricing model is similar to that of HubSpot, with different options for service, marketing, and sales. Additionally, you can combine all of them in two different plans, Professional and Enterprise, which cater to small and large companies depending on your needs.

Check out our guide to SugarCRM pricingfor more information

Best Alternatives to Salesforce 2024 | CRM Competitors (16)

The SugarCRM home dashboard
Image: SugarCRM

Why SugarCRM Is a Good Salesforce Alternative

Customizability is the name of the game when it comes to SugarCRM. With a widely flexible platform designed for particular needs, this platform can be molded to suit whatever metrics and functionality you need. Plus, with a stylish, easy to use interface, you can’t go wrong with SugarCRM when it comes to customizability.

Additionally, the starting price may seem a bit higher than average, but you get a lot, which makes it actually more affordable than Salesforce and HubSpot when it comes to lead conversion features at nearly half the price of both.

Zoho CRM

To be clear, Zoho CRM isn’t exactly a good alternative to Salesforce specifically, as it doesn’t offer a good solution for enterprise-level businesses. However, if you’re a smaller business that needs a high-powered CRM to handle your sales, marketing, or customer service needs, Zoho CRM is the best option out there, according to our research. It has low-cost plans, including a free forever version, more than enough features to handle your needs as a small business, and a very easy to use platform, even for beginners.

Zoho CRM features

Lower prices doesn’t mean Zoho CRM skimps on features. Even at the Standard plan, you’ll get access to tools like sales forecasting, custom reports, and workflow automation. The problem with Zoho CRM in comparison to Salesforce is that its enterprise plan has a lot of limitations, which could pose a problem for larger businesses. Overall, though, small businesses can’t do much better than Zoho CRM on features.

Zoho CRM pricing

Zoho CRM pricing is pretty low, but it offers a lot of different pricing plans along the way. The CRM offers five different pricing plans, including a free forever plan that can get you started. You’ll also be able to take advantage of a 30-day free trial for all paid plans, so you can really test it out before you buy. It’s worth noting, also that Zoho CRM’s most expensive plan is less expensive than Salesforce’s second cheapest plan.

Check out our guide to Zoho CRM pricing for more information

Best Alternatives to Salesforce 2024 | CRM Competitors (17)

The admin panel in Zoho CRM
Image: Tech.co testing

Why Zoho CRM Is a Good Salesforce Alternative

Zoho CRM is one of the better Salesforce alternatives for small businesses, because it offers low-cost pricing plans and a robust free plan to get you started. On top of that, you don’t miss out on features with these low-cost plans, but our researchers found that there are limits on certain actions, so enterprise-level businesses in need of an alternative to Salesforce at scale could run into some issues. Honestly, if you’re looking for an enterprise-level replacement for Salesforce, options like HubSpot are much better suited than Zoho CRM.

Free Salesforce Alternatives

Many CRM platforms offer free versions, but there are downsides to be aware of. Most are limited by the number of users or require you to pay for upgrades beyond the core service. One of our top-choice Salesforce alternatives, Freshworks CRM, has a genuinely impressive free CRM tier. However, to unlock the very best of Freshworks, it’s likely you’ll need to upgrade to the premium plans.

A free taster is still a great option for testing the various features and interfaces of multiple CRM platforms or experimenting with a platform to see if it’s right for you.

The reality, however, is that a free option is not a long-term solution. Free CRM software, even from reputable companies, can be open to changes and downgrades, and offer far fewer options for customization and added features.

Check out our full guide to Salesforce pricingfor more

Salesforce Alternatives for Sales

As the name might suggest, Salesforce is one of the best CRMs for sales. However, it can be a bit intimidating to smaller teams that don’t need all those features and data visualizations, which opens the door to some of the alternatives below. Whether it be lead capture or the ability to accept payments, these providers offer a lot when it comes to sales. Take a look at some of our top picks below:

Salesforce Alternatives for Marketing

We mentioned earlier that HubSpot is easily the top option for marketing, but there are plenty of other options out there that do a great job. Like Salesforce, HubSpot is geared towards larger businesses, so if you’re looking for something a bit less intense, these alternatives should get the job done without too much of a hit to your budget. And don’t forget to check out our best CRM for marketing guide for a more in-depth look at these providers:

0 out of 0

Starting price

Free plan

Free trial

Verdict

Email marketing

Social marketing

Content marketing

Paid marketing

Omnichannel features

Get started

Click to get started and compare prices for your business

SPONSORED

Salesforce Marketing Cloud

HubSpot Marketing Hub

Freshmarketer

Microsoft Dynamics 365 Marketing

Sugar Market

Keap

$1,250/month

$15/user/month

$19/month

$1,500/month

$1,000/month

$159/month

21 days

30 days

14 days

A very expensive option that provides robust email and omnichannel features

The best option for businesses looking to scale

A good option for email, but not great for scalability

A bit too expensive for most, but great for managing teams closely

A good budget option for covering multiple marketing channels

A suitable all-in-one platform for sales and marketing but a bit expensive

Try Salesforce Try Hubspot Get Quotes Get Quotes Get Quotes Try Keap

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Salesforce Alternatives for Customer Service

The importance of customer service cannot be overstated when it comes to business, and a good CRM can help a lot. Salesforce does a fine job of this, but there are plenty of other options that are specifically geared towards helping customers that might be a better fit. Take a look at some of the options below to get a better idea of what kind of CRM are aimed at customer service:

Best Salesforce Alternatives for Small Businesses

While Salesforce is considered one of the top CRM around the world, it’s not exactly suited to small businesses. Between the extensive feature catalog and the high price, smaller teams can take a larger hit to their budget than they need, for a lot of functionality they might not need. Plus, given the robust nature of Salesforce, your small team could get bogged down by complicated dashboards, which is never helpful.

Fortunately, our research and testing have highlight these solution as the bestsmall business alternatives to Salesforce.

What to Look for in a Great Salesforce Alternative

Not all Salesforce competitors are created equal, which is why having a keen eye for features is key to picking the right one. The following are a few key features to look out for when deciding on a Salesforce alternative.

Reporting

One of the major benefits of any CRM software is its ability to provide analytics on a wide range of metrics within your business. From conversion rates to customer attrition, a good CRM platform will have reporting tools designed to let you know exactly what’s working for your business, and more importantly, what isn’t.

Customization

If you’re looking for CRM software that can do exactly what you want it to do, customizability is going to a big consideration for you. Salesforce has a robust feature offering, but doesn’t offer features like an open API or a wide range of flexible options. Basically, if you’ve got niche CRM needs, make sure to take a look at customizability.

Automation

The whole point of CRM software is to save you a little time, which is why automation features are so necessary in a good provider. After all, what’s the point of installing business software if it isn’t going to take care of the small projects for you? Finding the right software means discovering exactly what each provider can do for your automation needs, so make sure not to overlook that.

What’s more, automation allows you to expedite leads through your sales pipeline based on pre-programmed criteria, making it easier for your business to generate sales.

Ease of Use

Whether you’re an expert or a beginner, having an easy to use platform can make a huge difference when it comes to improvements in productivity. Salesforce, in particular, is quite complicated for beginners due to its robust feature catalogue and reporting tools. If you’re giving CRM software a go for the first time, ease of use needs to be at the top of your list.

Support

Speaking of beginners, having a little help from an expert support team can go a long way when adapting to new software, which is why noting the customer service options is invaluable to understanding a provider. From 24/7 service to sporadic ticket systems, providers run the gamut as far as customer support goes, so if you’re just starting out, it’s certainly worth noting.

Pricing

Let’s be honest of course you’re looking at price when it comes to CRM software. From pricing plans to providers, there are hundreds of different price points to consider. Fortunately, compared to Salesforce, most CRM software is markedly more affordable, but the range is still pretty substantial. Not that we have to say it, but seriously: take a look at your pricing options before pulling the trigger on your new CRM software.

Best Alternatives to Salesforce 2024 | CRM Competitors (24)

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Methodology: How We Test Salesforce Alternatives

We take our impartial research and analysis seriously, so you can have complete confidence that we're giving you the clearest, most useful recommendations.

After conducting an initial exploration to identify the most relevant, popular, and established tools in the market, we put them through their paces with hands-on testing to see their real strengths and weaknesses. In this case, we put 13 CRM systems to the test across 84 areas of investigation.

Based on years of market and user needs research, we've established a CRM testing methodology that scores each product in six main categories of investigation and 13 subcategories; this covers everything from the available features and scalability capacity to the product's value for money, and much more.

Our main testing categories for CRM systems are:

Features: the functionalities and capabilities provided by the CRM software, such as contact management, lead and opportunity tracking, and task and activity management.

Help and Support: the resources and assistance available to users when they encounter issues or require guidance while using the CRM software.

Customisation: the ability to tailor the CRM software to suit the specific needs and processes of the organization, e.g. customizing fields, layouts, and workflows.

Scalability: the ability of the CRM software to accommodate the growth and changing needs of the organization, such as the capacity to handle a growing customer database.

Price: the cost associated with using the CRM software. It includes factors such as licensing fees, subscription plans, and additional charges for add-on modules or features.

Team Structure – Sales CRM: determining if a platform makes it easier to manage large sales teams, including team dashboards, team hierarchies, and team inboxes.

Usability – Small Business CRM: assessing the simplicity of the interface, the ease of navigating through menus and options, and the overall user experience.

When it comes to calculating a product's final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely "nice to have." After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.

At Tech.co, we have a number of full time in-house researchers, who re-run this testing process regularly, to ensure our results remain reflective of the present day

Learn more about our research.

Frequently Asked Questions

CRM is, at its core, an organizational aid. Even if you only had 10 customers, the ability to keep tabs on them cannot be overstated, so there really is no audience too small to warrant passing on CRM software. However, it’s not just for organization, as it can provide insights on your business and demographics, as well as allowing for smoother teamwork within your business.

One of the core features of CRM is automation, which will allow you to expedite leads through your sales pipeline based on pre-programmed criteria. This means that sales can happen faster, and more sales can be processed by the same amount of people.

Yes, the best CRM for you depends on a variety of factors, but the three biggest are price, features, and support. Salesforce offers a lot of features and support, but at a high price. If you know exactly which features you need, you don’t want to overpay, which means that a range of more appealing CRM tools are worth considering instead. Our top pick for a Salesforce alternative is Pipedrive, particularly for small or growing teams, as it’s far cheaper and extremely simple to use.

SugarCRM is one of the best CRMs when to comes to ease of use: The platform is flexible and intuitive, with a large array of customization tools that helps a team further streamline their daily use. Another option is Zendesk, thanks to an open API that developers will be able to use in their integrations and apps, as well as a great customer support system. Act! CRM is also a good option, although it specifically doesn’t offer a lot of features in service of an easy-to-use platform, but the price is quite competitive.

The Salesforce CRM starts with the Sales Cloud’s Essentials tier, costing $25 per user per month, though you’ll need to get the next tier up, the $80 per user per month Professional tier, for expanded features. In addition to the Sales Cloud, you can buy the Service Cloud, also starting with a $25 per user per month Essentials tier; the Marketing Cloud, starting at $400 per month. If you’re still confused, check out our guide to Salesforce pricing — we’ve spent an entire article explaining how it all works.

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Best Alternatives to Salesforce 2024 | CRM Competitors (2024)

FAQs

Who is the largest competitor to Salesforce? ›

Some top competitors to using Salesforce as your CRM:
  • Insightly.
  • HubSpot CRM.
  • Vtiger Sales CRM.
  • SugarCRM.
  • Zoho CRM.
  • Close.
  • Agile CRM.
  • Bitrix24.
May 10, 2024

What is the best alternative to Salesforce? ›

Best 15 Salesforce alternatives and competitors at a glance
Salesforce alternativeStarting priceFree trial
Microsoft Dynamics 365$50 per user/month30 days
Zoho$0 per month (3 agents)15 days
HubSpot$0 per month (limited tools)Unavailable
Pipedrive$14.90 per user/month (billed annually)14 days
11 more rows
Jan 22, 2024

Which CRM is better than Salesforce? ›

Zoho is a better choice for users who want bargain pricing, while Salesforce is better for those who want to scale their CRM at the enterprise level. Zoho's features are pretty comparable to many of Salesforce's but come at much cheaper pricing tiers, though advanced enterprise-level users may outgrow it.

What is next for Salesforce? ›

Salesforce is projected to adopt Blockchain technology in 2024 to safeguard data further. Blockchain is a secure and decentralized form of data storage that will protect sensitive customer information from unauthorized access and cyber threats.

Is Salesforce still the best? ›

Salesforce is best for financial services businesses that may require a lot of reporting, and other large organizations that require scalability and customizability to manage their enterprise-level workflows. Based on our testing, Salesforce is also one of the best CRMs for sales teams.

Who is the largest client of Salesforce? ›

Walmart Inc. & Amazon are Salesforce's largest customers, with respective sales of $559.15 billion and $386.06 billion. Notably, Salesforce is thrilled to be ranked #136 also on Fortune 500 ranking in 2021.

Why not to choose Salesforce? ›

High costs overall

One of the biggest complaints about Salesforce is the price. These are some of the problems with Salesforce pricing: It requires a minimum purchase: You need to buy at least five licenses and you need to upgrade to more expensive versions as your usage extends.

Can Salesforce be replaced? ›

Conclusion. Despite Salesforce's popularity, there are several emerging platforms that are gaining traction in the market. These platforms include distinct capabilities and features that can assist organizations in better managing their client interactions.

Is Salesforce overpriced? ›

Because Salesforce is actually going to cost you more like $75 to $100 per user per month. And that is a pretty normal deal for companies large enough to need it and able to use it to its full potential. The $25/ user version hardly does anything. And you'll probably need to upgrade it.

What is the number 1 CRM in the world? ›

Salesforce. #1 CRM. Ranked #1 for CRM Applications based on IDC 2022 Revenue Market Share Worldwide. Our best-in-class applications all work together, so all your teams can, too.

Is Salesforce the #1 CRM? ›

Discover why we've been ranked #1 for CRM Applications based on IDC 2023 Revenue Market Share Worldwide*.

Why is Zoho over Salesforce? ›

But Salesforce fails to deliver some key lead management features, with no built-in card scanner and only a bare bones web-to-lead capture function. Zoho CRM offers a comprehensive set of tools to help businesses contact, capture, nurture, and convert as many leads as possible.

What is the future of Salesforce in 2024? ›

What is the future of Salesforce in 2024? Salesforce is expected to continue its growth with a focus on business automation, enhanced CRM performance, and the rise of zero code development tools for application creation.

How long will Salesforce survive? ›

It's highly unlikely for Salesforce to go away in the next 2 decades. Salesforce is innovating very fast and they internally have products that their competitors won't have for the next 5 years. Having said that, these features are relevant only for huge businesses.

What is future in Salesforce? ›

Future methods in Salesforce are a powerful tool that allows developers to perform asynchronous operations and avoid the limitations of synchronous processing. They are incredibly useful in scenarios where data processing takes a long time, and users must not wait for the results.

Is Salesforce the biggest CRM? ›

Salesforce Ranked #1 CRM Provider for 11th Consecutive Year - Salesforce.

Is Salesforce one of the biggest companies in the world? ›

Founded by former Oracle executive Marc Benioff in February 1999, Salesforce grew quickly, making its initial public offering in 2004. As of September 2022, Salesforce is the 61st largest company in the world by market cap with a value of nearly US$153 billion.

Is Salesforce larger than SAP? ›

For SAP's most-recent quarter, which ended June 30, total revenue was $8.16 billion. For Salesforce's fiscal Q2, which ended July 31, revenue was $8.6 billion, giving a clear edge to Salesforce.

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